Turnbridge provides individualized, evidence-based behavioral health treatment across a full continuum of services — from Partial Hospitalization through Outpatient — serving adolescents, young adults, and adults with co-occurring substance use and mental health conditions.
MISSION
To empower adolescents, young adults, and adults to achieve lasting recovery and meaningful life engagement through compassionate, clinically excellent care — meeting each person where they are and guiding them toward sustainable wellness.
CORE VALUES
Person-centered excellence
Every decision begins with what the person served needs to succeed.
Clinical integrity
Services grounded in evidence and continuously refined by outcomes data.
Cultural responsiveness
Honoring the full diversity of the individuals and families we serve.
Accountability
Measurable standards for outcomes, stewardship, and community commitments.
Collaboration
Building relationships that strengthen support networks around each person.
Continuous improvement
Every gap and every metric is an opportunity — we do not settle for good enough.
STRATEGIC PRIORITIES
01: Clinical excellence and outcomes
Implement a standardized outcome measurement framework, achieve CARF 3-year accreditation, and deepen evidence-based practice across all programs.
02: Access, capacity, and growth
Expand capacity and establish new referral relationships to meet demonstrated community need.
03: Workforce development and retention
Reduce clinical turnover, establish career development pathways, and integrate peer recovery specialists into program teams.
04: Cultural responsiveness and equity
Advance the CDI Plan, ensure language access compliance, and build a more diverse clinical workforce across all programs.
05: Operational excellence and sustainability
Strengthen compliance and cybersecurity infrastructure.
PLAN HORIZON
FY 2025 – 2026
CARF accreditation · outcome measurement launch · workforce investment · EHR optimization
FY 2026 – 2027
Capacity expansion · adult program growth · external outcomes reporting · peer specialist integration
ANNUAL REVIEW
Plan reviewed each November; next formal review November 15, 2026
This plan covers PHP, Intensive Outpatient, and Outpatient Treatment programs serving populations ages 12 and up across New Haven County and Connecticut. Plan period: July 1, 2025 – June 30, 2027. Approved by Brett Tiberio, President. CARF Standard 1.C.1–3.