Turnbridge opened its doors in 2003 at a time when resources for those facing mental health disorders and addiction were relatively scarce, though operators in our field shared a deep and genuine commitment to our collective mission. Over the last 5 years, in response to a growing epidemic, our field has seen an enormous influx of new providers entering the treatment space.
On one hand, we are incredibly proud to be at the forefront of a movement that is finally rising to face the horrific public health crisis of mental health disorders and addiction head-on. On the other hand, this influx of capital has given birth to rampant unethical and deceptive marketing practices.
As a truly purpose driven and mission-focused organization, we at Turnbridge felt a mandate to respond to this unsettling trend by articulating a firm stance against the practices we feel are harming patients and providers alike. We encourage other high-quality, reputable providers to join us and do the same. Together, we can cast light on these issues and make a difference.
Code of Ethics
- Turnbridge facilities and residences are properly licensed, zoned, and insured to provide the system of care we represent. Our Clinical Center is licensed through the Connecticut Department of Public Health to provide psychiatric and substance use disorder treatment to adults and adolescents, while our residences are zoned as sober living homes. Additionally, our clinical program has been awarded a 3-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF), the highest level of accreditation they offer.
- Turnbridge disavows dishonest or illusive marketing and advertising, on the internet or otherwise. Further, we do not participate with any non-branded lead aggregating sites that misrepresent their impartiality and exploit families in crisis by selling “referrals” to the highest bidder. Our marketing practices are designed to reveal our unique program and philosophy to patients, providers, and families who may benefit from them. We encourage all who are exploring Turnbridge as an option to come visit us in person and speak directly with other families who have worked with us.
- Turnbridge does not give or accept financial reward for referrals into or out of our programs, nor does Turnbridge refer to or collaborate with programs or providers that take part in this unethical practice.
- Turnbridge operates in a service industry that people turn to when they are in a state of profound vulnerability, and we believe they should feel confident in doing so without fear of exploitation. The practice of “patient brokering” has eroded consumer confidence and, as a result, many people are not accessing the care they need before it’s too late. Though patient brokering is unvaryingly recognized as immoral, healthcare laws and regulations surrounding the practice vary a great deal from state to state, thus we feel it is the responsibility of ethical providers to self-regulate our industry by standing united and by being discerning about who we collaborate with.
- Turnbridge does not accept clients into its programs that are not clinically appropriate for its level of care. Turnbridge maintains close relationships with many other high-quality, ethical providers in the mental health and substance abuse space so that we may offer solutions to those reaching out for help when Turnbridge is not the optimal fit.
- Turnbridge is committed to a process of regular self-appraisal, whereby we routinely solicit feedback from current and former clients for the purpose of improving success rates, increasing client satisfaction, and continuously innovating our practice.